Global Shipping
1. Processing Time: Ships within 1-3 days
Estimated Delivery Time: 7-15 business days
2. Shipping & Delivery
We offer global shipping, bringing exceptional design and perfect lighting directly to your space.
Orders over £199: Free standard shipping
Orders under £199: Flat shipping fee of £5.99
3. Order Tracking
Once your order is completed, we will immediately send a shipping confirmation email containing your tracking number and a link to the carrier's website. Please wait patiently for 24-48 hours for tracking information updates.
4. Address Accuracy and Delivery
Incorrect Address: Please carefully verify your shipping address at checkout. Pushengwei is not responsible for order loss or delays caused by incorrect or incomplete address information provided by the customer.
Lost Package: If your tracking information shows "Delivered" but you have not received your package, please contact the carrier and our support team within 48 hours.
5. Customs, Duties, and Taxes
We want you to have the best shopping experience. Therefore, we cover all customs duties and import taxes. The price you see at checkout is the final price you pay – we guarantee that.
6. Delivery Delays
While we will do our best to meet the estimated delivery date, Pushengwei is not responsible for delays caused by:
Customs clearance procedures.
Extreme weather or natural disasters.
Operator strikes or peak holiday periods (e.g., Black Friday, Christmas).