At Pushengwei, every product is meticulously crafted, and we want you to feel confident when you receive it. If you are dissatisfied with the product in any way, please feel free to contact us; our team will be happy to assist you.
Cancellation
Once an order is placed, we will begin processing it immediately to ensure rapid preparation and shipping.
Orders can be cancelled within 24 hours of purchase.
After 24 hours, the order may have already begun production or shipping and cannot be cancelled.
Clearance items cannot be cancelled once processing begins.
If you need to cancel your order, please contact us as soon as possible: abywmj000003@gmail.com
Return Conditions
To ensure that every customer receives a product in perfect condition, we request that returned items meet the following requirements:
Returned within 30 days of receipt
Brand new, unused, uninstalled, and in original condition
No scratches, damage, or signs of installation
Returned in original packaging with all parts intact.
No writing or damage on the packaging.
Clearance, clearance, and final sale items are not eligible for return.
Please note: Items not meeting these conditions may not be eligible for a refund.
📦 Return Address
Please ensure that returned items are sent to the correct address based on your location:
Return Address
Recipient: XXX
Address: 1XXX
City: xxx
Postal Code: xxxx
Return Shipping Costs and Replacement Policy
Original shipping costs are non-refundable.
Unless the return is due to our error, return shipping costs are borne by the customer.
If the item is damaged, defective, or the wrong item is sent due to our error, we will cover all return or replacement costs.
Damaged, Defective, or Missing Items
We carefully inspect and properly pack each order before shipping. However, in rare cases, items may be damaged or missing parts during transit.
If you receive a damaged item or find any missing parts:
Please contact us within 3 days of receiving the item.
Please provide clear photos of the product, packaging, and any affected areas.
Our support team will review the issue and provide the best solution, including replacing parts, replacing the product, or other suitable solutions.
Need help?
We're always happy to help and ensure you have a smooth and enjoyable experience with Pushengwei.
📧 Email: abywmj000003@gmail.com